Training

This half-day, or one-day, course provides an overview of Service Management and introduces the five core volumes which comprise ITIL.  The course is aimed at all levels and functions within the total IT service development and provision lifecycle.  It is also of value to customers and end users who need to interface with the IT department.

ITIL^® Foundation

This three-day course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enable successful IT Service Management provision.  It also prepares delegates for the ITIL Foundation Certificate Examination, which is a pre-requisite for the other ITIL-based certificates in IT Service Management.

ITIL^® Lifecycle Modules

ITIL^® Service Lifecycle - Service Strategy (SS)

This three-day course builds on the principles covered in the ITIL Foundation course.  It covers the lifecycle aspects of Service Strategy and covers the management and control activities and techniques within the Service Strategy stage of the lifecycle.

The course prepares delegates for the ITIL Lifecycle examination in Service Strategy.

ITIL^® Service Lifecycle - Service Design (SD)

This three-day course builds on the principles covered in the ITIL Foundation course.  It covers the lifecycle aspects of Service Design and covers the management and control activities and techniques within the Service Design stage of the lifecycle.

The course prepares delegates for the ITIL Lifecycle examination in Service Design.

ITIL^® Service Lifecycle - Service Transition (ST)

This three-day course builds on the principles covered in the ITIL Foundation course.  It covers the lifecycle aspects of Service Transition and covers the management and control activities and techniques within the Service Transition stage of the lifecycle.

The course prepares delegates for the ITIL Lifecycle examination in Service Transition.

ITIL^® Service Lifecycle - Service Operation (SO)

This three-day course builds on the principles covered in the ITIL Foundation course.  It covers the lifecycle aspects of Service Operation and covers the management and control activities and techniques within the Service Operation stage of the lifecycle.

The course prepares delegates for the ITIL Lifecycle examination in Service Operation.

ITIL^® Service Lifecycle - Continual Service Improvement (CSI)

This three-day course builds on the principles covered in the ITIL Foundation course.  It covers the lifecycle aspects of Continual Service Improvement  and covers the management and control activities and techniques within the CSI stage of the lifecycle.

The course prepares delegates for the ITIL Lifecycle examination in Continual Service Improvement.

ITIL^® Capability Modules

ITIL^® Service Lifecycle - Planning, Protection & Optimisation (PPO)

This five-day course builds on the principles covered in the ITIL Foundation course.  It enables the organisation to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focussed Services Framework.

The course prepares delegates for the ITIL Capability examination in PPO.

ITIL^® Service Lifecycle - Service Offerings & Agreements (SOA)

This five-day course builds on the principles covered in the ITIL Foundation course.  It enables the organisation to introduce Service Portfolio Management, Service Catalogue Management, Financial Management and Business Relationship Management processes as an integral part of its overall business-focussed Services Framework.

The course prepares delegates for the ITIL Capability examination in SOA.

ITIL^® Service Lifecycle - Release, Control and Validation (RCV)

This five-day course builds on the principles covered in the ITIL Foundation course.  It enables the organisation to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management processes as an integral part of its overall business-focussed Services Framework.

The course prepares delegates for the ITIL Capability examination in RCV.

ITIL^® Service Lifecycle - Operational Support & Analysis (OSA)

This five-day course builds on the principles covered in the ITIL Foundation course.  It enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT Operations Management and Application Management functions as an integral part of its overall business-focussed Services Framework.

The course prepares delegates for the ITIL Capability examination in OSA.

ITIL^® Service Lifecycle - Managing Across the Lifecycle (ITIL^® Expert)

This five-day course brings together the full essence of the lifecycle approach to service management and consolidates the knowledge gained across the qualification scheme.

ISO/IEC 20000 Training Courses

We offer a full range of ISO/IEC 20000 (also known as ISO20000). The diagram below shows the ISO20000 training courses.  Click on a module for a description.

ISO/IEC 20000 Awareness

This half-day, or one-day training course, provides delegates with an overview of ISO/IEC 20000 (also known as ISO20000), the international standard for IT Service Management that has now replaced BSI15000.

ISO/IEC 20000 Foundation

This three-day training course provides delegates with a good understanding of Quality Management within the context of ISO/IEC 20000, the international standard for IT Service Management more commonly known as ISO20000.  This accredited course also prepares delegates for the industry recognised EXIN ISO/IEC20000 Foundation Certificate or the APMG-International ISO/IEC20000 Foundation Certificate.

Delegates are recommended to have as a pre-requisite the Foundation Certificate in IT Service Management (ITIL®) or equivalent knowledge.

ISO/IEC 20000 for Auditors

This two-day training course is aimed as practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs).  This training provides delegates with an understanding of ISO/IEC 20000, the international standard for IT Service Management and the associated Certification process.  The accredited course also prepares delegates for the industry recognised itSMF ISO20000 Auditor Certificate.

Delegates should have as a pre-requisite at least 3 years general IT auditing experience.  Attendees with an ITIL® Service Management qualification will be at an advantage although this is not a pre-requisite.

ISO/IEC 20000 for Practitioners

This three-day course provides delegates with a comprehensive understanding of ISO/IEC 20000, the international standard for IT Service Management and the associated Certification process.  The accredited course also prepares delegates for the industry recognised APMG ISO/IEC 20000 Practitioner Certificate.

Delegates must have as a pre-requisite at least five years of relevant IT experience and must have attained, at minimum, the Foundation Certificate in IT Service Management (ITIL®).

COBIT^® Foundation

COBIT^® (Control Objectives for Information and Related Technologies) is regarded as the world’s leading IT control and governance framework.  This two-day course equips participants with the knowledge to enable them to use COBIT for evaluating the effectiveness of IT related controls and how the framework can assist them in implementing IT Governance and support IT Assurance.

The course includes ISACA's COBIT Foundation examination leading to the COBIT Foundation Certificate attained by passing a 1 hour, 40 question, multiple choice examination.