Service Management

Consultancy

CEC Europe offers a wide range of IT Service Management consultancy services to a list of prestigious customers, who include Guinness Plc, Air Mile Travel Promotions, The John Lewis Partnership, Astra Zeneca, East Sussex County Council and Cameron McKenna.

Assignments have ranged from significant involvement in major strategic implementations of complete IT Service Management Programmes through to tactical projects that include:

• Assistance in planning and implementing new Change and Configuration Management processes, and the selection and implementation of suitable support tools.

• Implementation of Service Level Agreements and the necessary monitoring, reporting and reviewing processes

• Planning and implementing Service Desk services and underlying Problem Management processes, and reviewing existing Help Desks.

• Involvement in planning, writing, testing and implementing IT Service Continuity Plans as part of an organisation's overall business continuity strategy

• Auditing of an organisations IT service support and delivery functions for effectiveness, efficiency and conformance to ITIL® best-practice standards

Our consultancy services include:

• Business & Service Strategy Alignment

• Process Design & Deployment including use of:

  • ITIL^®

  • COBIT^®

  • ISO/IEC20000

Service Management Assessments

CEC's new Business and IT Service Management assessment services, Check-X,  offer organisations a cost-effective benchmark that can form the basis of a controlled and measurable process improvement programme.

Check-X is a flexible, modular, assessment tool that goes beyond the scope of many assessments by providing both business and IT perspectives of process, goal, risk and service capability and maturity.

Check-X is an ISO/IEC 15504 compliant assessment framework of IT based on the COBIT^®, ITIL^® and ISO/IEC 20000 process frameworks. It can be the starting point of an improvement project; it enables benchmarking against other organisations and can be a valuable tool for the evaluation and selection of service providers.

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Service Management Training

CEC Europe is an ISEB accredited training organisation, offering the full range of ITIL^®, ISO 20000 and COBIT^® training courses leading to a range of formal examinations.

Our claim to provide the best possible preparation for students seeking these qualifications is supported by our excellent results and customer feed back.

CEC has worked with clients to define and implement specific training programmes to engender a strong service culture and service management awareness throughout the IT service delivery team. Training clients additionally include Artemis, Bank of Scotland,  Computacenter, Canon Business Services, English Heritage, First Banking Systems, National Power, The Post Office, Price Waterhouse Coopers, UNICEF, International Telecommunications Union, KPMG, Athens International Airport and TTL.

CEC is vastly experienced in this field through its knowledgeable and experienced staff, some of whom were original ITIL^® authors, and are ISEB examiners.

Since offering our first accredited course in October 1999, we have continued to train in all versions of ITIL^®, with very high overall pass rates and excellent customer feedback results.

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