CEC Europe | Service Management

· A flexible and scalable assessment service

· Based on the best industry standard process models and assessment methods

· Structured and assessed around your chosen process framework

· Providing coverage of the full IT governance framework

· Providing multi-dimensional scoring and analysis

· Enabling cross-referencing and correlation across different dimensions

· Delivering reusable data, analysis and results

Business and IT Service Management Assessment Service

Know where you are, know where you are going

IT organisations face increasing challenges in striving to deliver quality services against faster changing business requirements and growing demands. They must do this with reduced resources, staff numbers and budgets while also ensuring compliance with increasing regulatory demands such as Sarbanes-Oxley and the FSA.

Check-X is an essential tool to enable you to bridge the gap between the current capability of your IT operation and its true potential; as well as ensure full alignment between the business and IT.

Check-X Graphic Check-X is a flexible, modular, assessment tool that goes beyond the scope of many assessments by providing both business and IT perspectives of process, goal, risk and service capability and maturity.

Check-X is an ISO/IEC 15504 compliant assessment framework of IT based on the COBIT®, ITIL® and ISO/IEC 20000 process frameworks. It can be the starting point of an improvement project; it enables benchmarking against other organisations and can be a valuable tool for the evaluation and selection of service providers.

Based on industry best practices and standards

The Check-X framework is based on the best and most useful components of a number of models and standards. It follows the concepts of process assessment as described in ISO/IEC 15504. It applies them to the IT Governance and IT Service Management domains, principally for the processes proposed in COBIT® 4.1, ISO/IEC 20000, ITIL® v3 and 2011. It also incorporates the processes within ISO/IEC 27000, 27002, 38500 and the SEI CMMI.

As well as providing a comprehensive review, this provides the unique ability to facilitate assessments, and present findings in a generic or industry standard format.

The benefits of Check-X

a comprehensive assessment of IT processes and services
an independent, objective and pragmatic assessment
a tailored and flexible assignment approach to suit your organisation’s objectives and culture
an expert interpretation of the results based on many years of experience
identification of target areas, priorities and quick-wins
a cost-effective benchmark and comparison
clear, graphical presentations and reports that are concise and easily absorbed so we don’t waste your valuable time
both a business and IT perspective to confirm alignment and relevance
a roadmap for service improvement

Why do an assessment?

· To understand and confirm where the organisation is

· Review and realign processes for better teamwork and process integration

· Increase the agility of IT to respond to changing business needs

· Enable better alignment between IT and the business

· Identify and manage resources and costs

· Enabler to performance measurement and improvement

· Provide evidence and justification for improvement initiatives

· Remove complacency from the IT management team

· Provide the knowledge to be proactive and enable greater control

· Identify strengths as well as weaknesses

· Set a baseline against which to periodically measure improvement

What is assessed?

CEC provides a fully flexible and tailorable assessment service to suit the needs of each organisation.

CheckOne is a high-level assessment typically used to gain a quick understanding of where the organisation is. There are two types of CheckOne assessment:

An IT CheckOne assessment is performed from an IT perspective. It performs a process and maturity assessment of the IT processes against a choice of comprehensive reference models including COBIT®, ITIL® and ISO/IEC 20000. This is supplemented with a review and assessment of the IT goals and risks which are mapped to the processes to determine capability and alignment.

A Business CheckOne assessment is performed from a business perspective. Through executive and end-user evaluation of the services and support provided by IT, this assessment determines how well IT processes and services meet business goals and needs.

This essential perspective of IT compliments an IT CheckOne assessment and enables the gap between the business and IT perspectives to be understood.

The CheckFlex assessment is a bespoke assessment service which incorporates IT and Business CheckOne assessments with:

· greater assessment detail
· more components such as architectures and resources
· additional perspectives, such as third party and customer
· a greater range of discovery activities
· increased evidence gathering
· more participants and interviewees
· more detail reports
· improvement plans

What is delivered?

A comprehensive analysis of the assessment results is conducted to determine the gaps and provide extensive recommendations and an improvement plan. All this is presented to you in clear, concise graphical and textual presentations and reports.

Assessments can be performed against different frameworks such as COBIT®, ITIL® and ISO/IEC 20000.

Scoring against one framework automatically derives scores in another.

Components and frameworks are mapped and correlated with each other to provide multi-dimensional analysis and reporting.

Radar charts, histograms, bar charts, heat maps and RAG charts are just some of the presentation tools that help to communicate the results clearly and intuitively.

For further details, and to arrange a demonstration, please contact us

	Business and IT Service Management Assessment Service
Know where you are, know where you are going