CEC Helps Manchester Airport
Manchester Airport, the UK’s major provincial airport recently engaged CEC Europe Consulting to support their quest for a new Service Management system. To replace an ageing HP Service Desk system, the Airport IT team are seeking a current generation Service Management solution to further enhance the service they provide, not only to their business users at Manchester Airport, but also to the other airports within the Manchester Airport Group.
We are supporting their team in making the choice of their most appropriate system for their long-term needs. Says Graham Jamieson, the Airports’ IT Service Manager, “ We have had a longstanding relationship with CEC Europe, they introduced formal Service Management to us many years ago when they trained the majority of our staff and they have always blended into our team”
RS Components Engages CEC Europe
RS Components, the world’s leading
distributor of electrical, electronic and
industrial components, has recently engaged CEC
Europe to work with their Global IS Team to
broaden their Service Management knowledge and
capabilities, and to enable the
devolution of management across their worldwide
operations.
The
European IT teams have undertaken the first
phase of Service Management training with
courses for staff from all over the continent
taking place in Germany, Italy and in the UK
with the intention of expanding this out to the
Asian operations in due course. Coupled to this
has been the upgrading of managerial skills with
V2 to V3 Managers Bridge conversion courses.
Duncan
Lickorish, Head of Service Delivery, commented,
“IS Operations are critical to our business
model and we see Service Management as an
integral part of our ability to support the
global growth aspirations of RS Components, and
CEC Europe are part of our team in enabling
this.”